The most frequently asked questions
You can book directly online in a few clicks from our site. All you have to do is select your destination, dates and the type of apartment you want. You have immediate access to availability and the conditions associated with your reservation.
Full payment for the stay is required at the time of booking and must be made by credit card.
Depending on the cancellation policy associated with your reservation, this amount may be refunded if the cancellation request is made within the applicable timeframe.
A pre-authorization will also be placed on your card at the time of online booking as a security deposit. This amount will not be charged and only serves as a temporary card hold.
Booking
You can book directly online in a few clicks from our site. All you have to do is select your destination, dates and the type of apartment you want. You have immediate access to availability and the conditions associated with your reservation.
The conditions for changes or cancellations depend on the rate selected when booking. Some offers allow changes or cancellations at no cost, while others cannot be changed. All terms and conditions are clearly indicated before validation.
Full payment for the stay is required at the time of booking and must be made by credit card.
Depending on the cancellation policy associated with your reservation, this amount may be refunded if the cancellation request is made within the applicable timeframe.
A pre-authorization will also be placed on your card at the time of online booking as a security deposit. This amount will not be charged and only serves as a temporary card hold.
Payments are made by bank card. Visa, Mastercard and American Express cards are accepted. A card may be requested as a guarantee upon arrival.
The tourist tax is not included in the displayed amount and remains to be paid on site. The amount depends on local regulations, the city and the length of your stay.
Arrival and departure
Arrival is from 15:00 and departure until 12:00. These schedules are part of an organization designed to guarantee the preparation of the apartments in the best conditions, while maintaining flexibility where possible.
Arrival is done independently. Before your stay, you will receive all the information you need to easily access your apartment. The departure is simple, without any particular formality.
An early check-in or a late check-out may be offered depending on availability. We recommend that you request it in advance.
The apartments
The apartments have an equipped kitchen or kitchenette that allows you to prepare meals during your stay. This level of autonomy makes it easy to adapt to all the rhythms of stay.
All apartments have a living area, a private bathroom, bed linen, towels and high-speed Wi-Fi. Depending on the address, additional equipment such as air conditioning, laundry facilities or an elevator may be available. This information is specified on the page of each establishment.
An apart-hotel combines the independence of an apartment with included services. You get an independent living space with a kitchen, while benefiting from a structured and professional environment. This offers more flexibility than a traditional hotel, and more reliability than renting from private individuals.
Services and support
Housekeeping is carried out only after check-out, at the end of the stay. However, additional cleaning services can be requested during your stay for an extra charge.
Yes, all apartments have high-speed WiFi included. It allows you to work, make videoconference calls and stay connected throughout your stay.
Breakfast options may be offered through local partners depending on the address. This allows you to benefit from a flexible offer, adapted to your pace. Information is provided before or during your stay.
Digital assistance is available before, during and after your stay to answer your questions and support you if necessary.
Practical information
An ID may be requested upon arrival. A bank imprint may also be required as security for the duration of the stay.
Yes, the accesses to the buildings and apartments are secure in order to guarantee your peace of mind during your stay.
Yes, all apartments are non-smoking to ensure a healthy and pleasant environment.
Some apartments are adapted for people with reduced mobility. We recommend that you check availability when booking.
Small animals are accepted under certain conditions. It is recommended that you inform the property in advance.
Some establishments offer on-site or nearby parking. The details vary by location. Please consult the establishment's page or contact us for more information.
Types of stay
Yes, aparthotels are particularly suitable for long-term stays. They offer more space, autonomy and comfort than a classic hotel.
Yes, the apartments offer a comfortable and functional environment, suitable for business trips, including a powerful Wi-Fi connection.
Do you still have a question?
Our customer service team is here to answer any questions you may have that aren't covered in the FAQ.